Can I get a catalog of your tipis?
We send a free catalog of all of our products with a price list to our customers.  Contact us here.
Do I need a tipi liner?
A tipi liner is a great addition to your tipi if you use it in colder weather for extra insulation.  It also prevents shadowing on the outside when you have a fire.  More importantly it is necessary for a good draft when you have a fire inside.
Is my tipi going to be waterproof?
You do have the option to close your tipi flaps at the top.  In a torrential downpour you will have water trickling down the poles.
Does my tipi come with a floor?
When your tipi is set up each time it will have a slightly different shape around the floor.  We recommend using a tarp to fit your tipi.
Is my tipi bug proof?
You will have air spaces along the bottom, around where you stake it down, and around the smoke flaps.  You could try putting mesh on the bottom but bugs are going to get in.  A tipi liner will help keep many bugs out.
Which forms of payment do you accept?
We happily accept Visa, Master Card, Discover, American Express, cash, money orders, cashiers checks, and personal checks (with 7-10 days approval).
Is there sales tax charged on my order?
There is no sales tax in Montana.
Can I ship my order to a different location than my billing address?
No problem.  Just specify when ordering where you want the shipping and billing address to be.  We do ship UPS –no P.O. Boxes please.
How are you calculating shipping and handling?
They are calculated by approximate weight and dimentions of each package in your order.  If you want a shipment expedited you will incur extra freight charges.
I lost the setup instructions to my Reliable Product. How do I get new ones?
Click Here. Or, you can call us.
Do you offer discounts for certain organizations?
Yes, please call 1-800-544-1039 or contact us here.
How do I clean my Reliable Tent or Tipi?
Mildew and dirt will break down your tent over time.  If you keep it clean and free from mildew you will have a long life of use from your Reliable product.  Use a mild detergent such as Ivory or Dove dishwashing soap or IOSSO Tent Cleaner, which is available in our online store.  Make sure you rinse off the soap really good.  Dry it completely before you put it away.
How soon will my tent or tipi ship?
We try to keep our turn around time to 1-3 weeks.  At many times of the year it is quicker and sometimes can be longer.  Spring and summer are our busiest times of the year.  We do have quite a few of our products in stock, too.  Always call if you need a rush order and we will try our best.